Last updated: 1 October 2026

This Privacy Notice explains how coventryguide.co.uk, an independent publisher, collects and uses personal information when you visit or contact the site.

Who is responsible for your information?

The controller responsible for personal data processed through this website is coventryguide.co.uk, an independent publisher.

Contact address: West Orchards Shopping Centre, Smithford Way, Coventry, CV1 1QX Email: [email protected]

Information we may collect

Depending on how you use the site, we may collect:

contact details and the contents of messages you send us;
newsletter subscription details and your communication preferences;
technical information such as IP address, browser type, device type, approximate location derived from IP and pages viewed;
cookie and similar-technology information, subject to your choices;
information you provide when suggesting an event, reporting an error or discussing a partnership.

Please do not send sensitive personal information through an ordinary contact form unless we specifically ask for it.

Why we use it

We may use information to:

operate, secure and improve the website;
respond to enquiries, corrections and requests;
send a newsletter where you have subscribed or where another lawful basis applies;
understand aggregate readership and site performance, where analytics consent is required and has been obtained;
administer advertising, affiliate or commercial relationships;
prevent abuse, fraud, spam and security incidents;
comply with legal obligations and establish, exercise or defend legal claims.

Lawful bases

The lawful basis will depend on the activity and may include consent, performance of a contract or steps requested before entering a contract, legitimate interests, and compliance with a legal obligation. We will not rely on legitimate interests where your interests or fundamental rights override them.

Newsletters and marketing

If you subscribe, we use the email service configured for this website to send emails. You can unsubscribe at any time using the link in each email or by contacting us. We retain subscription records to demonstrate consent and suppression requests for as long as reasonably necessary.

Sharing information

We may share information with service providers that help us host, secure, analyse, communicate through or maintain the site, including the hosting, security, analytics, communications and website-maintenance services configured for this website. We may disclose information where required by law, to professional advisers, or in connection with a business reorganisation or sale. We do not sell personal information.

International transfers

Some providers may process information outside the UK. Where this happens, we will use an appropriate lawful transfer mechanism and safeguards, such as UK adequacy regulations, UK Addendum to EU standard contractual clauses, or another mechanism recognised by applicable law.

Retention

We keep information only for as long as reasonably necessary for the purpose collected, including legal, accounting, security and dispute-resolution requirements. Our retention periods are:

enquiries: up to 24 months after the matter is closed;
newsletter records: while subscribed, plus up to 24 months for suppression and compliance records;
analytics and cookie records: up to 13 months, subject to your consent choices;
commercial records: up to 7 years where needed for accounting, tax or legal purposes.

Your rights

Subject to legal conditions and exemptions, you may have the right to request access, correction, erasure, restriction, portability, or to object to processing. Where processing is based on consent, you can withdraw consent at any time. You may also object to direct marketing.

Contact [email protected]. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk, although we would appreciate the opportunity to address your concern first.

Changes

We may update this notice when our data practices, technology or legal obligations change. The latest version will appear on this page.